FAQ

We mainly offer home furniture, including desks, computer desks, writing desks, coffee tables, console tables, and other functional tables for everyday home use.

Yes. Our products are designed mainly for residential use, such as home offices, study rooms, living rooms, bedrooms, and entryways.

Most of our products require simple assembly. Assembly instructions and necessary hardware are usually included in the package.

We do our best to provide accurate measurements and product details. However, slight differences may occur due to manual measurement and production updates.

We try to display product colors as accurately as possible, but actual colors may vary slightly depending on lighting, screen settings, and monitor display.

Yes. Some of our desks and tables include features such as drawers, shelves, or storage compartments. Please check the product description page for specific details.

If you need to change or cancel your order, please contact us as soon as possible at info@velnoradesign.com. We will do our best to help before the order is processed or shipped.

After placing your order, you should receive an order confirmation email. If you do not receive it, please check your spam folder or contact us for assistance.

Yes. If you have any questions about a product, shipping, returns, or compatibility, you are welcome to email us at info@velnoradesign.com before placing your order.

We currently serve customers in the United States.

Our store mainly operates on a retail in-stock sales model. Product availability is shown on the website, but inventory may change without notice.

Delivery times may vary depending on the product, destination, and carrier. Once your order has been shipped, tracking information will be provided if available.

If tracking is available for your shipment, we will provide it once the order has been dispatched.

If your order arrives damaged, please contact us as soon as possible at info@velnoradesign.com and provide photos of the product and packaging so we can help resolve the issue.

If any parts or hardware are missing, please contact us by email. We can help arrange replacement parts after confirming the issue.

We accept return requests within 14 days after delivery.

A return may be accepted if:

• the item is unopened and unused
• the item has been opened but not used
• the item is defective or has a quality issue

We do not accept returns for items that have already been used.

For approved returns, we cover the return shipping cost.

No. We do not charge any restocking fees.

Please contact us at info@velnoradesign.com with your order number and details of the issue. If the item is defective or damaged, photos will help us process your request faster.

No. Please do not return any item without contacting us first. After confirming your return request, we will provide the return address.

If your refund is approved, it will be issued to your original payment method within 5–7 business days after the returned item has been received and inspected.

Yes. If your item is missing parts or has damaged components, we can provide replacement parts support after confirming the issue.

Please contact us at info@velnoradesign.com with your order number and photos of the issue. We will review the case and provide a suitable solution.

You can reach us anytime by email at info@velnoradesign.com.